Questions about ordering custom shirts

Our goal is to serve and assist everyday heroes in need of great t-shirts. We do that through:

servant-hearted staff

free custom design

low 12-piece minimum

free standard shipping

Ordering t-shirts can be tough. We’re here to guide you and make it as easy as possible, because your shirts are as important to us as they are to you.

If you have any questions, just call us, 888.812.4044

Our turnaround time is two weeks from the day of your approval, so we recommend reaching out to us 2-3 weeks before you need your shirts. Your guide will walk you through the whole process: from choosing a design, customizing it and then approving and placing your order.

Need your shirts sooner? We also offer rush service! Learn more on our Shipping & Delivery page.

Our design process is easy! Start by customizing a design template here , or submit a custom design request here . We will get started on a mockup for you, and get in contact with you within one business day. We will work with you until your perfectly happy with your design, all free of charge. Once we've got it right, we'll proceed with the other details of your order like sizes and quantities.

We'd love to chat with you about your idea! Please give us a call 800-704-5578.

Yes, and it’s still free if you are going to be printing products through us. Otherwise you can call us for a quote and we can give you pricing to purchase artwork from us.

Yes! We do artwork and logos for schools all the time. You can purchase any of our templates adjusted for you for $75.00 or call us for a quote for any custom job! 888-812-4044

Yes! We’ll help you choose the best sizing and colors to suit your needs.

Call 888.812.4044 to request your samples. We’ll get it right out to you. Some charges may apply.

Please note that due to screen printing costs, we will only send blank shirt samples, not samples with your design on it. If you have any questions or concerns about printing, please let us know!

The best way to find out how much your shirts will cost is by selecting a t-shirt template you like and reviewing it's specific pricing details. There you can see how different factors like shirt type or number of inks will affect the price. Our master price list is also available for general pricing estimates.

You will also be happy to know that we never charge for artwork or set up, and 2 week delivery is free!

We have a wide variety of shirts, sweatshirts, sweatpants and other apparel that we can use for your order! Our go-to brands are Gildan and Next Level, but we use about 40 different brands. If you have a specific request, please give us a call! 800-704-5578

We ship via UPS because of their reliability and overall awesome-ness.

We will ship out your order quickly to get to you by our agreed upon date. A few things we cannot control include severe weather conditions, unplanned delivery service delays or acts of God. We’ll guide you along the way to take these into consideration as well and always aim to ship your order out a day early!

Yes! 2-week delivery is totally free to addresses (sorry, no P.O. boxes) in the United States excluding Hawaii and Alaska. Need your shirts sooner? We also offer rush service! Learn more on our Shipping and Delivery Page.

Once you’ve given the final approval for you order, please call us and we will gladly take your payment over the phone at 888.812.4044.

We offer a few payment options…

Online by Electronic Check, Credit Card, or Debit Card. Click here.

School Check, with a check payment agreement , its just 1 page.

Personal Checks need to clear the bank before we ship.

Absolutely! As long as you order 12 shirts, re-orders are quick and easy.

Please note that lower quantities may mean an increased per-shirt price. If you think you might need more shirts later, we recommend ordering extras.

Because every item is custom made to order, returns are not permitted. Exceptions may be made for defective products.

We want you to get the best price possible! Here are 6 Money Saving Tips for your t-shirt order.

In most cases your order will be delivered (to the store admin) within 2 weeks of the store closing. Excited to get your gear? Can’t blame you.

Deliveries go directly to the store administrator (coach, leader, teacher, band mom) for them to distribute at their determined time.

Yes, standard 2-week shipping is free. Orders are shipped for free to the store administrator, who will then distribute all the orders.

Great question! We hope to add this feature in the future. At this time, all orders are delivered together in one shipment to the coach, teacher, or leader and then distributed from there.

All orders will be delivered at once (and all together) to the coach or administrator in charge. They will then distribute all orders according to their schedule.

Get ready to smile. Your entire order will arrive at your door in one shipment, on-time, and ready for distribution to everyone who ordered. Each person’s order will be sealed in a clear plastic sleeve with their own packing list that clearly shows their name and items ordered.

All you have to do is hand them out to the right people. This puts you in complete control of the distribution process. Easy.

Feel free to call our Impact Spirit Wear help line directly and be prepared to let us know which store you’re calling about. We’re available Monday through Friday, 8am, 5pm (Pacific Standard Time)

Each shirt style measures a little differently. When choosing your style, click on the size chart underneath the product photos. Choose a shirt you already own that matches your size well. Take the measurements as described and compare your shirt with the style you’re ordering. This should help you see how the various shirts measure up with your current wardrobe.

If you’re still not sure, give us a call. We’re happy to help you choose the perfect size. We’re on call Monday through Friday, 8am, 5pm (Pacific Standard Time) via 800-704-5578.

We wish we could help, but like the Magic 8 Ball says, “Outlook Not So Good.”

When your store closes, we immediately begin manufacturing the products that were ordered on time. This makes it possible for the whole order to be completed by the date promised

New requests after the deadline cannot be produced together with the on-time orders, making the costs for individual orders prohibitive.

If you need to revise your order before the deadline, please call the Impact Spirit Wear office. We’ll do what we can to help you. Please feel free to call us Mon-Fri 8am, 5pm (Pacific Standard Time) at 800-704-5578

Unfortunately, changes can only be made BEFORE the store closing date. Once the ordering deadline has been reached, your order is locked in. No changes may be made.

Every item is custom made to order, therefore returns are not permitted. Exceptions may be made for defective products.

You sure can! First, visit our store page to learn how the process works. Then fill out the form and we’ll be in touch to help get you started!